Technical support
We provide round-the-clock technical support, from equipment installation to daily operation and maintenance, with a professional team working remotely to safeguard our customers.
Full lifecycle technical services
Installation and commissioning
We provide on-site installation and system commissioning services to ensure equipment is delivered and operated according to process standards, shortening the production cycle.
Training services
Systematic training is provided for operation and maintenance personnel, covering equipment principles, operating procedures, and key points for daily maintenance.
Maintenance and servicing
Regular inspections and preventive maintenance are carried out to promptly replace wear parts, extend equipment lifespan, and stabilize production rhythm.
Remote support
7×24/7 remote diagnostics and technical response, quickly locating and resolving operational anomalies through industrial IoT interfaces.
Questions you may be concerned about
How long after equipment delivery can installation and commissioning be completed?
Installation and commissioning are usually completed within 7-14 working days after equipment arrival. The specific timeline depends on the scale of the production line and site conditions. Our engineers will confirm the schedule with you in advance.
Is operational training provided? What is the format of the training?
Yes, we offer both on-site and remote training, covering equipment operation, safety standards, daily maintenance, and simple troubleshooting. After training, complete documentation is provided.
How long does it take to respond after a device malfunctions?
The remote support team provides 24×7 hour response service and offers a preliminary diagnostic plan within 2 hours of receiving feedback; If on-site support is needed, we will coordinate with engineers to visit as soon as possible according to the region.
How to procure consumable parts? How long is the delivery cycle?
Easily worn parts can be ordered via customer service WeChat or email. Common spare parts are shipped within 3-5 working days from regular inventory. Custom parts require confirmation based on drawings and estimated delivery time.
Does the device support remote upgrades and fault diagnosis?
Support. The equipment reserves standard industrial IoT interfaces, allowing remote connection for parameter adjustment, operational status monitoring, and fault diagnosis, effectively reducing the risk of unplanned downtime.
Contact our technical team anytime
Whether you encounter operational issues, need spare parts support, or wish to learn more service details, our technical team will provide you with professional and timely responses.
Online consultation
